What Our Customers Have To Say
“...Based on the quick, intelligent and clear e-mail response I received
from one small move specialist, and a few subsequent e-mail responses,
I made my choice. My mover... ShipSmart... brought my boxes inside my
apartment. It was painless, and there were no surprise costs. Nothing broke.”
—Jodi Mardesich, The New York Times
“The Better Business Bureau. . . processed 10,892 complaints in 2000. OUT
OF ALL THOSE COMPLAINTS, YOUR COMPANY RECEIVED NONE. Congratulations on
—D. Patrick Wallace, President Better Business Bureau
“Just to let you know everything arrived PERFECTLY. . . I am very happy
with your company. . . thank you for providing excellent service.”
—Lisa I., San Diego, CA
“Ever since my first contact with (your company) every single person with whom I corresponded
with…was exceptionally helpful, most professional, and very polite. The entire shipping process
went smoothly and perfect . . . impeccably wrapped, in perfect condition, and on schedule. I am
most impressed with your company and organization. I will certainly use your services again as
well as pass the information on to friends. Thank you for your help and assistance; it was truly
a pleasure to work with all of you!”
—France B., Stanford, CA
“I just wanted to write and say what a great job ShipSmart did on the
shipment of furniture from Seattle to Connecticut. (All employees) were
courteous and got everything done in a highly professional manner. Should
you need a customer testimonial some day, I would be glad to help.”
—Martin A., Grand Rapids, MI
“Thank you so much for all your help with my shipment. I really appreciate
that every single time I called everyone in your office was patient, helpful
and pleasant to talk with. Moving can be stressful, yet I never needed to
stress with ShipSmart. I just wanted to say thank you.”
—Deirdre C., St. Louis, MO
“This letter is to commend your staff for a wonderful customer service I received when
scheduling the shipment of my son’s belongings from Hot Springs, Arkansas to Sacramento,
California. . . I will gladly refer my family, friends, work mates and acquaintances to your
wonderful company. It was a real pleasure doing business with you.”
—Judy H., Sacramento, CA
“Thank you for the superb job that you did for me in the hauling of goods from Pacifica, Ca. to
Stamford, Ct. All items arrived in good condition. I marveled at the way all items where packaged,
especially the secretary (desk) which was given TLC. Thank you again for a job well done.”
—Marilyn C., Stamford, CT
“Thank you again for all your help, your excellent PR skills and
salesmanship. . . Thanks for your patience and for answering my many
—Edward J., Salt Lake City, UT
“Thank you for all your fine assistance you gave me in arranging for my
shipment from Portland, Or. To Fort Worth Texas... your superb attention to
my needs during that trying time made it so much easier for me... My thanks
is sincere and heartfelt... Thanks again for your great service and the
convenience that it afforded me during a very trying time.”
—Adra D., Fort Worth, TX
“Just a note of appreciation to thank you for your help in getting (our)
belongings to Texas! You are true professionals. . . it would not have
happened without your efficiency, promptness and flexibility!”
—Joelle M., Santa Cruz, CA
“I wanted to thank your company for transporting a china cabinet and six
boxes from Fargo, North Dakota to Davis, California. The china cabinet was
packed very well and arrived in excellent condition. . . Once again, thank
you for your assistance and will gladly recommend your transporting company
to anyone who needs items shipped.”
—Doreen A., Davis, CA
“My son and his wife said the packaging was excellent, and they are very
happy with the way their things were handled and delivered. Please use me
for a reference if anyone ever needs your company in the future.”
—Janet J., Brookings, SD
“I must thank you for all your help. You have been super through all of
this. I can assure you that if I ever again need a shipping company or
know anybody who does, I will not hesitate to use and recommend ShipSmart.”
—B.D.K., Stockholm, Sweden
“All our things arrived this past Friday. Thank you. Everything arrived in
good condition and we were very impressed at how well things were packed
for shipping. Thanks again.”
—Carol M., British Columbia, Canada
“. . .Thank you again for the great service in explaining everything to me
and making the process seem easy. I appreciate your assistance in
facilitating the transaction.”
—Kathryn B., Palm Beach, FL
“. . . You were very helpful throughout the entire experience and I do
appreciate all of your help. . . I will definitely recommend your services.”
—Jonathon R, Philadelphia, PA
“I wanted to take this time to thank you for all your help with my move.
Everything’s gone so smooth. . . and the delivery of my belongings to
Seattle (arrived) much earlier than I expected. Thanks so much and take
—Juliet C., Seattle, WA
“Thanks for being so helpful over the phone. It was awesome to talk to
such a friendly (staff).”
—Isaree J., Phoenix, AZ
“Please contact our preferred shipper: ShipSmart at, (877) 439-6260.”
—Bonhams and Brooks, International Auctioneer
“. . . Thank you for helping me through a crazy time—wedding moving.”
—Jacquei L., Chandler, AZ
“Thank you for your great help during my move to NY.”
—Rajni K.,NY, NY
"I wanted to let you know that we received the furniture. Your company is amazing.
The wrapping job and packing job you all did with this delivery was perfection at its best for your
industry. I was very impressed. Thank you so much for the excellence in shipping. If need be we
will not hesitate to use your company again. "
-J. Webster - Creston, CA
“Thanks soooooooooooo much for your help in the expedited
move of my mother’s furniture and belongings to Warrenton, MO!
The stuff arrived today, two days early.”
—Deb D., Warrenton, MO
“I just wanted to thank you for your service in picking up, packing,
and getting 2 very valuable desks and 2 French bombays to me. One of
the items had a marbletop. I did not realize, your company not
only packed it properly, but got it to me in perfect condition.
Any mis-comunications or problems were handled courteously and
professionally. The driver and delivery agents were polite and
helpful and it is greatly appreciated. Thank you again.
—Lisa E., Gig Harbor, WA
“I had to tell you, after giving you such a hard time, what a wonderful
job ShipSmart did!
I received my Mother's things today and found everything very carefully
wrapped in plastic, Styrofoam, and peanuts. Nothing was damaged at all.
Everything went exactly as you said it would.
The driver was so nice and helpful that I thought I would pass along a good word and say "Thank You" to
the whole staff at ShipSmart. Well done!”
—Ted P., Wauwatosa, WI.
“Thank you all for the work that you did in setting up and notifying me of
the arrival of my Florida shipment; which arrived at 10:00 AM today.
This has been a very pleasant experience and I will not hesitate to
tell others of this experience.”
—Phillip W., Roanoke, VA
“I just wanted to inform you that the boxes arrived today to our place
and that everything was fine. Thank you again for all the help. I will
certainly recommend your company (and already have).”
—Christophe F., Palo Alto, CA
I just wanted to say thanks to you and all the others at
ShipSmart; I got my shipment today in Florida and everything is
-J. Davis, San Rafael, CA
Thanks so much for everything you and Ship Smart did to arrange
the shipping, and for keeping me posted on it's progress to
Philadelphia. A truly professional job.
-A. Muller - Philadelphia, PA
I just wanted to let you know that I received my shipment
and I wanted to make a point of letting you know how
impressed I am with the quality of the service I received.
Everyone we dealt with was professional and extra-nice.
I felt like they went out of their way to make sure I was
satisfied. The way everything was shipped was way more
than I ever could have hoped. Whoever packed it should
get a raise!!! From beginning to end, it has been a very
-M. Latour - Redlands, CA
I just wanted to let you know that everything arrived in
perfect condition, and that the fellows who dropped my things
off were wonderful.
-C. Kaiser - Rochester, NY
I would like to thank you and your colleagues at Shipsmart
for your excellent customer service in regard to my order.
Everyone I dealt with at your company was professional and
responded immediately to either my e-mails or my phone calls.
My shipment arrived before the estimated date in perfect
-J. Freaney - Vacaville, CA
Quick note to say the shipment arrived last Monday.
I was pleased with the service. Many thanks, and happy new
year. I'll be in touch again if we decide to ship the Felton
possessions to Seattle.
-L. Baer, Seattle, WA
Ship Smart did a fine job. We did not have enough goods to fill
a full container - our stuff only
took up approximately 70 cubic feet. Ship Smart gladly
accepted the order, the goods were picked up as scheduled and
all items arrived safely to Copenhagen 6 weeks later. So,
I would like to recommend this company to anyone for similar
T. Balstroem, Copenhagen, Denmark
ShipSmart has just been fantastic to work with.
They helped me every step of the way and I could have
not asked for a better team to work with. I am anxious
for the shipment to arrive safely in Mississippi and I am
—P. O'Dell, Auburn Hills, MI