Frequently Asked Questions
Can I save money by dropping off my items or picking them up?
Yes. In most areas, you can drop off or pick up your items at our local warehouse for a reduced cost.
How long does it take to receive my item(s)?
Standard transit times range from 1–3 weeks depending on several variables, including the size of your shipment, the amount of packaging involved, and the distance of transport.
Are my item(s) insured during transportation?
Insurance is available for an additional cost, and there are several policies available with varying premiums. If coverage is declined, the released valuation is $0.10 per pound per item.
How and when do I pay for my shipment?
Payment in full is required once your shipment is packed and a final weight is determined. There is no deposit required and no payment due upon delivery. We accept all major credit cards as well as checks.
How much notice do you need for pick up?
We recommend you arrange your shipment one week in advance to allow us adequate time to schedule the pick-up for the day you request. However, there is no strict rule regarding notice: usually we can pick-up your shipment within 24–72 hours of your initial call.
Can we pack our item(s) ourselves?
Yes, any items you package can reduce our labor charges. Please keep in mind that items need to be packaged to manufacturer specifications to ensure safe transport.
How are you different from a conventional household goods mover?
Conventional movers blanket-wrap furniture and loose load items into the moving truck. Since ShipSmart specializes in small shipments, we individually package items in order to keep all the shipments separated and protected against damage while in transit. With our service, your belongings are packaged in cardboard containers or wood crates in a manner that meets or exceeds the standards set by manufacturers for packaging new products, such as electronics and furniture, thus providing a safe and cost-effective way to transport your valued belongings.
“Thanks to you. . . .for your kind help with all the uncertainty about my
belongings—that are now safely stored until we know where it will be
going! Everyone at ShipSmart has been WONDERFUL!”
—Diana D. Lawrenceville, NJ
How long have you been in business and how do we know you are a reputable company?
ShipSmart was founded in early 1999. However, our founder has spent over 20 years in the moving industry and 15 years specializing in small moves. We are a member in good standing with the Better Business Bureau and are licensed and bonded with the U.S. Department of Transportation. References are available upon request.
How will my item(s) be packaged for shipping?
The most common method of packaging involves either individually boxing the items or wrapping and consolidating them in a heavy-duty container. Most household items will be wrapped in plastic bubble wrap and/or foam, prior to being boxed in heavy-duty cartons. In the case of fragile items, such as glass, marble or artwork, crating in wood may be necessary. Once your items have been individually packaged or consolidated, they will be placed onto shipping pallets and secured with plastic shrink-wrap and banding. In all cases, our packaging standards exceed manufacturer’s specifications.
Do you unpack my item(s) and move them into the home?
Yes, these services are available for additional costs. Our most economical service is our drop-off delivery which we refer to as “curbside” delivery. However, we do provide unpacking and inside delivery as well as reassembly and set-up service.